How Our Contents Claims Process Works
We combine field expertise with digital precision to deliver clear, adjuster-friendly documentation. Our structured approach ensures every claim is handled with speed and absolute accuracy.
01
File & Scope Review
We initiate each claim with a rigorous review of policy details and loss scope to align expectations from day one.
02
On-Site or Remote Assessment
Utilizing high-definition visual evidence and inspection, we assess damaged contents either in-person or virtually.
03
Detailed Inventory & Valuations
We create a comprehensive digital inventory with precise, market-based replacement valuations for all identifying assets.
04
Review with the Insured
Clear communication ensures all parties understand the valuation process, resolving clarifications proactively and professionally.
05
Final Report & Recommendations
Delivery of a definitive, verified Schedule of Loss (SOL) report that meets the highest industry standards for adjusters.
06
Ongoing Updates as Needed
Our commitment continues post-report, providing ongoing support and documentation updates to ensure a smooth claim closure.
Flexible Support — As Much or As Little As You Need
Our services are tailored to each customer. We supplement and support the systems you already have in place, and we work closely with your approved contractors when requested.
What we can handle for you:
- Task assignments customized to your file
- Collaboration with contractors and on-site teams
- Review of third-party lists and photos
- Insured communication — remote or on-site
- Full contents inventories in Excel format
- Online pricing research with comparison links
- Category and special-limit application
- Highlighting items for building vs contents review
- Depreciation using your schedules or ours
- Salvage recommendations
- File-to-conclusion valuation management
Our Pricing Difference
Unlike many competitors who charge per item, Re-ACT charges based on time spent. This keeps fees fair and proportionate to the work required, ensuring transparency for adjusters and insurers alike.